Terms and Conditions


  1. Wherever the term “the company” is referred to in these terms and conditions this means  NVD UK Ltd.

  2. Wherever the term “the customer” is referred to in these terms and conditions this means any organisation or person who requests services and/or engages in business with the company.

  3. All prices quoted are inclusive of but not limited to, including tolls, congestion charges, fuel and other ad hoc expenses, but is Excluding VAT and other taxes prevailing at the time of invoice.

  4. The company will make all reasonable efforts to complete all deliveries in a timely manner as agreed at the time of the booking. The company cannot be held responsible for failure or delay in carrying out all of our obligations under the contract arising out of any cause outside our reasonable control.

  5. Where a movement is cancelled by the customer the following charges will apply:
    i. Where the movement is cancelled on the day prior to the booked  collection day before 16.00 then 50% of the fee will be due.

    ii. Where the movement is cancelled after 16.00 on the day prior to the booked collection day then 100% of the fee will be due.

  6. The company reserves the right, at its discretion, to charge waiting time at the current rate as agreed between the company and the customer for any delay in collecting or delivering the vehicle that is outside the control of the company.

  7. It is the duty of the customer to ensure that all vehicles to be moved by the company must be drivable and started by a key. All collection and delivery points must be completely accessible by an eleven car transporter. We will not collect from or deliver to housing estates. If any mechanical issue arises with the vehicle while it is in our possession, the responsibility lies with the customer to resolve the matter The company reserves the right to refuse to move any vehicle considered in the company’s opinion not suitable for transit. In this event the company reserves the right to charge for the movement in full.

  8. Items checked for are limited to : spare key, book pack (not individual booklets), spare wheel / tyre repair kit & aerial. Unless otherwise agreed at the time of the booking.

  9. The company require all personal items to be removed from any vehicle prior to the company taking custody or control unless agreed by prior arrangement in writing. The company will not be held responsible for any items left in any vehicle and are left in the vehicle entirely at the customers risk.

  10. All movements will be invoiced immediately following the completion of the movement as defined by the completion of a Proof of Delivery by receipt of a signature. The company’s payment terms are 30 days following the end of the month of the date of the invoice. Any queries must be made in writing within 14 days of the date of the invoice. Any query raised after this period will only be considered at the company’s discretion.

  11. Any claim for loss or damage to the vehicle or its contents made after the Proof of Delivery has been signed will not be considered.

  12. The company shall maintain in force, with a reputable insurance company, an appropriate storage and transportation insurance policy in respect of the Customer’s vehicles and shall, on the Customer’s request, produce both the insurance certificate giving details of cover and the confirmation that the policy remains current and in force.

  13. The company may exercise its statutory right to claim from the customer any and all legal or collection charges, interest and compensation as allowed under the late payment of Commercial Debts (Interest) Act 1998 where it is necessary to obtain payment from a customer who has not paid any and all invoices within the company’s standard payment terms as detailed in paragraph 5. Interest will be charged at 5% above the Bank of England’s base rate. A minimum charge of £25 + VAT will be made on each and every invoices over 90 days from the date of the invoice. In the event of a cessation of business due to bankruptcy, liquidation, administration or winding up of the customer we, and/or our agents reserve the right to enter the customer premises and remove goods or chattels owned by the customer in lieu of payment of the debt.

  14. These terms and conditions shall be governed by the laws of England and shall be subject to the exclusive jurisdiction of the courts of England or Wales. These terms and conditions are applicable with immediate effect, and supersede all previous terms and conditions. It is the customer’s responsibility to ensure that they are aware of any and all changes to these terms and conditions at the time of placing an order.